How PROPHUNT LLP collects, uses, stores, and protects your personal data, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act).
PROPHUNT LLP ("we", "us", "our", or "PROPHUNT") is a MahaRERA-registered real estate agent (Registration No. A52100037156) with its principal office at Work Katta, 291/3, Pancard Club Rd, Baner, Pune, Maharashtra – 411069.
This Privacy Policy describes how we collect, receive, possess, store, deal with, and handle your personal data when you use our website at prophuntllp.com (the "Website") or engage with our real estate advisory services.
By accessing our Website or submitting your information through any form, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our Website or services.
We do not sell, rent, or trade your personal data to any third party for their marketing purposes. We use your data only to provide and improve our real estate advisory services to you.
We collect personal data that you voluntarily provide to us, and limited data collected automatically through your use of the Website.
| Category | Examples | When Collected |
|---|---|---|
| Contact details | Name, phone number, email address | Enquiry forms, newsletter subscription, WhatsApp messages |
| Property preferences | Budget, configuration preference, location, timeline | Enquiry forms, advisor consultations |
| Financial information | Approximate budget range, home loan status | Advisory consultations (not stored digitally) |
| Identity details | PAN, Aadhaar (for loan facilitation only) | Only when required for home loan applications, with explicit consent |
| Communication records | Emails, WhatsApp messages, call notes | When you communicate with our team |
When you visit our Website, we and our service providers automatically collect:
We use this data in aggregate to understand how the Website is used and which pages and campaigns lead to enquiries. We do not use it to identify you unless you also submit an enquiry.
Our Website offers an optional "Talk to us" voice assistant. It only listens after you start a conversation and allow microphone access in your browser. When you use it, your voice audio, the conversation transcript, and any details you share (such as your name, phone number or property requirements) are processed to answer your questions and, where you ask us to, to record your enquiry. If you do not want this, simply do not start a voice conversation; all other parts of the Website work without it.
Under the Digital Personal Data Protection Act, 2023, we process your personal data either with your consent (Section 6) or for a legitimate use permitted by Section 7, for example where you voluntarily give us your details for a specific purpose, or where the law requires us to keep records.
| Purpose | Basis under the DPDP Act |
|---|---|
| Responding to your property enquiries and providing advisory services | Data you voluntarily provided for this purpose (Section 7(a)) / Consent |
| Scheduling site visits and connecting you with the developer of a project you asked about | Data you voluntarily provided for this purpose (Section 7(a)) |
| Sending you property recommendations, price updates, and project launches | Consent (you may withdraw at any time) |
| Newsletter and market insights | Consent (unsubscribe at any time) |
| Home loan facilitation with partner institutions | Consent |
| Measuring Website usage and advertising performance through analytics | Consent, given by continuing to use the Website with cookies enabled (see Section 5) |
| Complying with legal obligations (RERA, tax, court orders) | Legal obligation (Section 7) |
| Preventing spam, fraud and misuse of our forms | Legitimate use / Legal obligation (Section 7) |
We share your personal data only in the following limited circumstances:
When you express interest in a specific project, we share your contact details and property preferences with the developer/promoter of that project for the purpose of facilitating a site visit, booking, or further information. By submitting an enquiry for a specific project, you consent to this sharing.
If you request home loan assistance, we share your contact information with our empanelled banking and NBFC partners. We will seek your explicit consent before doing so.
If you engage our legal assistance service, we share necessary information with our empanelled advocate partners strictly for the purpose of that legal service.
We may disclose personal data if required by law, court order, or regulatory authority (including MahaRERA), or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
We use the following service providers to run the Website and handle your enquiries. They process your data only on our instructions and for these purposes:
| Provider | What it does | Data involved |
|---|---|---|
| ArthaLeads (CRM) | Stores and manages enquiries so our advisors can follow up | Name, phone, email, property preferences, page the enquiry came from |
| Web3Forms | Delivers form submissions to our team by email | Everything you enter in a form |
| Google Analytics (Google LLC) | Website usage and advertising measurement | Usage and device data, cookie identifiers |
| Microsoft Clarity (Microsoft Corporation) | Session recordings and heatmaps on some project pages, to see where the page is unclear | Clicks, scrolling and mouse movement, device data, cookie identifiers. Text typed into form fields is masked and not recorded |
| OpenAI Ads (OpenAI) | Measures visits and enquiries that come from our ChatGPT ads | Page visited, a lead event when an enquiry is sent, cookie identifiers. Not your name, phone number or email |
| Vercel | Website hosting | IP address and technical request logs |
| Voice assistant provider | Runs the optional "Talk to us" voice assistant | Voice audio, transcripts and details you share in the conversation |
| Google Maps | Shows our office location on the Contact page | Data Google collects when the map loads |
| WhatsApp (Meta) | Chats you start with us through our WhatsApp links | Your WhatsApp number and messages |
Some of these providers store data on servers outside India. Such transfers are made only as permitted under the DPDP Act, 2023.
We do not sell, rent, or share your personal data with third-party advertisers or data brokers.
Our Website uses a small number of cookies and similar technologies (small text files or browser storage on your device):
_ga) help us understand how visitors use the Website and which pages or campaigns lead to enquiries. Google receives this data under its own privacy policy. Microsoft Clarity cookies (such as _clck and _clsk) do the same on some project pages.Advertising measurement: Pages we advertise on ChatGPT load the OpenAI Ads pixel, which tells OpenAI that a visit or an enquiry came from one of our ads. It does not send your name, phone number or email, and we do not use it to retarget you elsewhere. The same pages use Microsoft Clarity to record how visitors move through the page; anything typed into form fields is masked. We do not use the Meta/Facebook Pixel.
You can block or delete cookies in your browser settings, or opt out of Google Analytics on all websites with Google's opt-out browser add-on. Blocking analytics cookies does not affect how the Website works.
We retain your personal data for as long as is necessary for the purposes described in this Policy:
After the applicable retention period, your data is securely deleted or anonymised.
Under the Digital Personal Data Protection Act, 2023 (which received Presidential assent on 11 August 2023), you have the following rights as a Data Principal:
To exercise any of these rights, contact our Data Protection Point of Contact:
We will respond to all requests within 30 days. If you are not satisfied with our response, you may escalate your grievance to the Data Protection Board of India under the DPDP Act, 2023.
Our Website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a child without appropriate consent, we will delete it promptly. If you believe we have inadvertently collected data about a minor, please contact us immediately.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
However, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
Our Website contains links to developer websites, MahaRERA portal, Google Maps, and other third-party services. These links are provided for your convenience. PROPHUNT LLP is not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of any third-party site you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The "Last updated" date at the top of this page indicates when the Policy was last revised. We encourage you to review this Policy periodically. Where changes are material, we will notify you via email (if we hold your email address) or by a prominent notice on our Website.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
PROPHUNT LLP
Work Katta, 291/3, Pancard Club Rd, near Union Bank, next to Supreme Palacio,
Baner Gaon, Baner, Pune, Maharashtra – 411069
Email: info@prophuntllp.com
Phone: +91 70668 80808
MahaRERA Agent Reg. No.: A52100037156